frequently asked questions
As a brand, we recognize the power and importance of print. Your wedding day is one of the most significant days of your life—a pivotal chapter in your story together. Having a tangible heirloom allows you to revisit those memories and share them with loved ones for years to come. For this reason, all of our collections include at least one album, carefully curated to preserve your story in a timeless way.
When you invest in professional photography, you deserve artwork and albums that reflect the quality of that artistry. Printing through our studio ensures your prints are color-calibrated to perfection, preserving the integrity of your images. While downloadable files for small prints (up to 8x10) are included for personal use, we recommend using our studio for larger prints and wall art to guarantee quality. Additionally, all orders through our studio come with a complimentary design consultation, so you can confidently choose prints that fit your style and space. Consumer labs often lack the precision to match our edits, which may result in off-color tones or subpar quality.
Yes! We offer flexible payment plans to make investing in albums, wall art, and upgrades more manageable. Many of our clients take advantage of pre-purchasing upgrades during their design consultation, allowing us to space payments over time.
Your final balance is due 30 days before your wedding day. This ensures everything is ready and seamless as we approach your big day.
You’ll see your photos for the first time at your reveal appointment—a fun and exciting way to relive your wedding day. We’ll present a beautiful slideshow followed by a fully curated album design for you to review and customize. These appointments are best enjoyed on a large screen in a cozy, distraction-free environment, with your favorite snacks and drinks on hand. During the appointment, our design consultant will guide you through finalizing your album and any upgrades, ensuring everything is sent to print quickly.
All weddings include sneak peeks, you will receive a selection of highlights shortly after your wedding day. For your full gallery, the reveal appointment is designed to provide an intimate and meaningful experience. Our consultant will guide you through your images privately, ensuring you have the space to relive your story. This process also helps prevent delays in getting your album finalized and ensures your photos don’t linger in the cloud but are displayed proudly in your home as heirlooms.
We’re committed to delivering your artwork in pristine condition. If your album or prints arrive damaged, please notify us within 14 days of delivery. We’ll coordinate with our lab to resolve the issue promptly. Due to the custom nature of these products, all sales are final and non-refundable.
We understand that life happens! If you need to reschedule, please provide at least 72 hours’ notice. Rescheduling requests with less than 72 hours’ notice may incur a fee to cover the time and resources already allocated to your session.
Your album and prints are crafted to last a lifetime. To keep them in pristine condition, avoid exposure to direct sunlight, excessive heat, or humidity. Clean your prints with a soft, dry cloth, and handle your album with clean hands to preserve its quality.
Absolutely! Any digital files you receive are optimized for social media sharing. We love seeing our work shared and appreciated. Be sure to credit our studio when posting to help us connect with other couples like you. We also love seeing your unboxing videos or photos of how you display your artwork! Sharing these moments helps other clients envision the “life after the wedding/session” and see the lasting impact of having tangible heirlooms.
It’s a common mistake to think you’ll use every single photo from your session or that you only want digital copies. In reality, most people end up using or printing just a handful of their absolute favorite images. That’s actually exactly why we include complimentary digital backups for what you select for your album—so you have the best of both worlds: a beautifully crafted book of your most-loved photos plus the convenience of digital files for sharing and safekeeping.
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